---
title: "Details on the Connection Between MyRA, Traceability, and Claims Platforms"
slug: "external-details-on-the-connection-between-myra-traceability-and-claims-platforms"
updated: 2025-11-28T14:29:45Z
published: 2025-11-28T14:29:45Z
canonical: "knowledge.rainforest-alliance.org/external-details-on-the-connection-between-myra-traceability-and-claims-platforms"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.rainforest-alliance.org/llms.txt
> Use this file to discover all available pages before exploring further.

# Details on the Connection Between MyRA, Traceability, and Claims Platforms

In this article, we’ll walk you through how the **MyRA system** interacts with the **Traceability** and **Claims** platforms within the **Old RACP framework**. Our goal is to make the data flow and integration between these systems easy to understand, so you can see how they work together seamlessly.

### For Migrated Certificate Holders

If you’re a migrated Certificate Holder, here’s what you need to know:

- **Claims tile:** This will be available to you right from the start.
- **Traceability tile:**It will only appear once you’ve set all varieties and traceability levels per each crop, as some of this information wasn’t migrated automatically.

Please note that this doesn’t affect your license status. However, until you complete these steps, the **“Let’s Get Familiarized”** tiles won’t show as completed (see image below).

![A screenshot of a cellphone](https://cdn.document360.io/929f3fed-0f9d-454a-80e4-d7496bf45e88/Images/Documentation/external-details-on-the-connection-between-myra-traceability-and-claims-platforms-image-ws86mjqf.png)

To help you, we have prepared the below video that explains how to fill in any missing details for sites and traceability levels.

[Video](https://cdn.document360.io/929f3fed-0f9d-454a-80e4-d7496bf45e88/Images/Documentation/Screen%20Recording%202025-11-06%20at%2009.08.53%201%20(1).mov)

Once all sections in **“Let’s Get Familiarized”** are completed, click on **Certification** to confirm the **Terms and Conditions**.

After signing, both the **Traceability** will become active. Please see the below video for more details.

[Video](https://cdn.document360.io/929f3fed-0f9d-454a-80e4-d7496bf45e88/Images/Documentation/Screen%20Recording%202025-11-06%20at%2010.30.38.mov)

Finally, by clicking on the respective tiles, you’ll be redirected to the **old RACP login screen**, where you can access **Traceability**and**Claims** using your existing credentials.

![A screenshot of a website AI-generated content may be incorrect.](https://cdn.document360.io/929f3fed-0f9d-454a-80e4-d7496bf45e88/Images/Documentation/external-details-on-the-connection-between-myra-traceability-and-claims-platforms-image-1ts8hm17.png)

![A screenshot of a login box AI-generated content may be incorrect.](https://cdn.document360.io/929f3fed-0f9d-454a-80e4-d7496bf45e88/Images/Documentation/external-details-on-the-connection-between-myra-traceability-and-claims-platforms-image-wacq4nua.png)

### **For New Organizations**

For new organizations, the process is similar:

- The **Claims tile** will be available from the beginning.
- The **Traceability tile** will appear only after you apply for certification, sign a License Agreement and sign the Terms and Conditions.

All users will then be **redirected to the Old RACP login screen**.

![A screenshot of a login box AI-generated content may be incorrect.](https://cdn.document360.io/929f3fed-0f9d-454a-80e4-d7496bf45e88/Images/Documentation/external-details-on-the-connection-between-myra-traceability-and-claims-platforms-image-ujifne61.png)

**Need Support?**

In rare cases, a user might not yet be synchronized with the old platform. If you experience any issues, please contact our **Customer Success team** at [**customersuccess@ra.org**](mailto:customersuccess@ra.org) for assistance.