As you are aware, our Customer Success colleagues have encountered issues when registering new users in the old RACP for non-migrated organizations. To ensure a smooth process, we would like to outline the procedure to follow in these cases.
This process will remain in place for non-migrated organizations until further notice.
Process Overview
User registration in MyRA
Customer Success will ask the user to register themselves in MyRA as an individual user (without creating an organization). Users should access MyRA using the following URL: my.ra.org.Adding the contact and assigning a role
Customer Success or Back Office needs to add the contact to the existing organization and assign the appropriate MyRA role within MyRA Identity. Please ensure that the user’s role in MyRA matches their intended role in the old RACP.Retrieving the GUID
Customer Success or Back Office should collect the user’s email address and retrieve the GUID from MyRA Identity (the GUID can be found in the URL). This information will be used for manual user creation in OutSystems.Creating the user in the old RACP
In the old RACP, navigate to the relevant CH organization and create the user manually as a new user for that organization.
To support you with this process, we have created a video tutorial that provides a step-by-step visual guide. See below:
After completing these steps, users should be able to log into the old RACP and use the system without any issues.