---
title: "Grievance Procedure"
slug: "grievance-procedure-1"
tags: ["Certification Binding Document"]
updated: 2026-10-28T16:33:07Z
published: 2026-10-28T16:33:07Z
canonical: "knowledge.rainforest-alliance.org/grievance-procedure-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.rainforest-alliance.org/llms.txt
> Use this file to discover all available pages before exploring further.

# Grievance Procedure

> [!TIP]
> **This binding document is currently valid, since October 1st, 2023. It will remain valid until further notice.**

| **Available in:** | [Español](https://knowledge.rainforest-alliance.org/docs/es/grievance-procedure-1) | [Português](https://knowledge.rainforest-alliance.org/docs/pt/grievance-procedure-1) | [Français](https://knowledge.rainforest-alliance.org/docs/fr/grievance-procedure-1) | [**日本語**](https://knowledge.rainforest-alliance.org/docs/ja/grievance-procedure-1) | [**Tiếng Việt**](https://knowledge.rainforest-alliance.org/docs/vi/grievance-procedure-1) |
| --- | --- | --- | --- | --- | --- |

The procedure is open to anyone who has a grievance against a member (producer or supply chain actor), a certification body (CB), or against the Rainforest Alliance itself.

[PDF document](https://cdn.document360.io/929f3fed-0f9d-454a-80e4-d7496bf45e88/Images/Documentation/SA-PR-GA-1-V4-Grievances-and-Appeals-Mechanism.pdf?sv=2026-02-06&spr=https&st=2026-11-15T18%3A32%3A55Z&se=2026-11-15T19%3A32%3A55Z&sr=c&sp=r&sig=wMsVERY51pwAN3xoqy7ovbxgYNUsyI3JCKAM%2F4sMN3Y%3D)