New Traceability Platform is just available for accounts with Nuts as crop.
1. Access and User Management
Note: You will need to have an Active, Cancelled, Suspended or Expired certificate to have access to traceability. Please make sure your certificate is Active and up to date if you want to perform traceability.
To access traceability, must be done by logging into MyRA platform.
In MyRA, you can assign designated users with the Traceability role to ensure users can access traceability. To assign the traceability users you will need to:
Go to the Organization tab on the MyRA platform.
Open the Members section.
Select the designated user and assign the user role by clicking the pencil icon.
Any user with MyRA Administrator role can click +Invite members" button to invite other colleagues into MyRA and the organization.
Within traceability, there are two types of users:
Traceability User: Can carry out traceability activities on the platform.
Traceability Viewer: Can access the traceability tile and review activities but does not have permission to make changes or perform actions.
Once the role is assigned, click on the “save changes” button. The corresponding individual will gain access to the Traceability tile, which provides detailed records of traceability activities, supporting accountability and compliance across the system.
Note: For detailed guidance on managing users and roles, refer to Section 3: Getting Started with MyRA for All Users
You can access the Traceability platform directly through the MyRA Platform. Simply log in to your MyRA account with your username and password using the MyRA link at https://my.ra.org.
After logging in, go to the “Your Essentials” section, where you will find the traceability tiles:
Traceability (Multitrace): Opens the Multitrace system, which covers most crops.
Traceability (Nuts): Opens the new traceability system, dedicated specifically to nuts.
Click on the tile applicable to you. For nuts transactions, click on the Traceability (Nuts) tile and then your traceability page will open in a new tab, landing on the Dashboard shown below.
For all other crops, click on Traceability (Multitrace) tile.
2. Definitions
2.1 Traceability Levels
Identity Preserved (IP) | The Rainforest Alliance Certified (RAC) product can be traced back to the specific farm Certificate Holder. Mixed IP is a subtype of Identity Preserved: the RAC product is traced back to more than one RAC farm Certificate Holder. | Physical Traceability |
Segregation (SG) | The RAC product cannot be traced back to the specific farm Certificate Holder; however, the product content is fully RAC and is kept segregated from other non-certified products throughout the supply chain. | Physical Traceability |
Mass Balance (MB) | This allows a Certificate Holder to claim a product which is not certified as Rainforest Alliance Certified (RAC), when the equivalent quantity was sourced as RAC. | Administrative traceability |
2.2 Other Terms related to Traceability
Certified Volume | The volume assigned in the certification process to a farm certificate holder, based on a harvest estimate and any carryover indicated from a certification body. |
Standards | The SAS volume refers to the portion of product volume that is directly linked to compliance with the Sustainable Agriculture Standard. This means that the volume recorded under SAS is the certified volume connected to the organization’s valid certification. The RAS volume refers to the portion of product volume that is directly linked to compliance with the Regenerative Agriculture Standard. This means that the volume recorded under RAS is the certified volume connected to the organization’s valid certification scope when Regenerative Agriculture is included. The SAS+RAS volume refers to the portion of product volume that is simultaneously linked to compliance with both the Sustainable Agricultural Standard (SAS) and the Regenerative Agriculture Standard (RAS). This means that the volume recorded under SAS+RAS is the certified volume connected to the organization’s valid certification scope when both standards are applied together. |
Certified Product | The volume designation when the Certified Volume is converted into another sub product in the system by the farm certificate holder (e.g., a tea farm converting their green leaf certified volume to made tea) |
Stock | A Rainforest Alliance Certified volume of a product, its variety, classification, and traceability level. A stock is created when an estimated volume of a product is certified, attached to a license, and after each activity including, transaction, mix, conversion, or downgrade. |
Single-Ingredient product | A product that includes only one crop or ingredient. For example, a bag of ground coffee would be classified as a single ingredient. |
Multi-Ingredient product | A product that includes more than one ingredient, of which at least one is Rainforest Alliance Certified. For example, a chocolate bar for which Rainforest Alliance Certified cocoa has been sourced and contains multiple other ingredients. Other examples of multi-ingredient products are vanilla ice cream, ready-to-drink tea or coffee, herbal tea blends, flower bouquets, or chocolate hazelnut spread. |
Reference | An identifiable number used in a trade between supplier and client. Some examples include purchase order numbers, container numbers, contract numbers, etc. |
Available volumes | The amount left to sell or process in the system in the stock overview. |
Depleted volumes | Certified volume or stocks that have been consumed or exhausted. |
Variety | A different type of commodity (e.g., Arabica coffee, Black tea). |
Classification | A specific designation of quality of a commodity (e.g. Arabica Grade 1, Robusta Superior). |
Stock ID | A unique identifying code used for volumes in the system. |
Unit | The unit of measurement that a volume is traded in (e.g. kg for cocoa beans, boxes for some fresh fruits, stems for flowers, or liters for ready-to-drink coffee or tea). The unit of measurement can vary per crop. |
3. Home Section
When you enter the traceability platform, you will land directly on the Home page. This page serves as your starting point and includes:
Welcome message: A brief introduction to the platform.
Quick Start Guide: An overview of the main steps you will need to follow.
Useful links: Access important documents such as the Traceability User Manual Guidance, Traceability Annex, and Traceability Guidance.
Excel templates: Downloadable templates to carry out multiple actions on the platform. Available templates include:
Trade Partners
Transactions
Redeeming/Removal
Manufacturers
Note: Consider that you need to enable macros to perform the downloading.
You will also find:
| Notifications icon | Alerts you to any actions required in your account. |
| Language settings | Allows you to change the platform language to your preference. |
| Log out | Allows you to log out of the traceability platform. |
4. Managing Multiple Accounts
If you handle traceability activities for more than one company account, remember that you must be registered as a user in each of those accounts. This allows you to switch between them directly in the traceability platform, without needing to return to MyRA.
To change accounts, use the “Company Unit Selection” option at the top of the page. From there, you can select another company account and filter the list by:
Name
ID
Company Type
City
Country
5. Add New Trade Partner
To carry out traceability, you must declare other company accounts as trade partners first. This establishes a traceability relationship with them, which is required to carry out transactions.
To add trade partners:
Go to the Company section.
Click on Trade Partners under the Company column.
When adding a new trade partner, select whether you are the buyer or the seller.
Enter the name of your trade partner’s company account.
Define the commodity relationship:
Choose the commodity you will work with (This is needed if you want to trade).
Depending on your role (buyer or seller), select the appropriate option: Trusted Buyer, Purchase Authorization, or Trusted Seller.
Trusted Buyer | This option can only be set by the seller. Enabling this means that a purchase transaction will be automatically confirmed by the system on behalf of the seller. This does not apply to existing to be confirmed transactions. |
Purchase Authorization | To be set by the seller. This enables the buyer to purchase from the seller, and the buyer can select stocks of the seller as part of the Transaction. |
Trusted Seller | This can only be set by the buyer. Enabling this means that a sales transaction will be automatically confirmed by the system on behalf of the buyer. This does not apply to existing to be confirmed transactions. |
Click on “Save” option.
6. Add New Product
To carry out traceability, you first need to create products on the platform. A product is essential because it represents what will be transacted. Keep in mind that you must create at least one product for each commodity you are working with and that this product is the one reflecting in the transaction certificate.
How to add a product:
Go to the Products section on left side panel
Fill in the general information:
Click +Add button and enter the product name.
Select the product type (single ingredient or multi‑ingredient).
For more details on these types, see Section 4.2.
Choose the commodity and sub‑product.
At the product status of Active (select “Yes”).
Click Save to finish.
7. Stock Section
The stock section shows what you have available to transact, convert, or mix in the system. Each line in the overview represents a stock or volume. You can utilize the filters to search for different stock positions that are still available for use. You can also export to Excel and download a file that will provide more details of each line of data.
Consider: The blue dot means unread, and no blue dot means read on the stock overview. Also, if the Aggregation rule option is set it will be less lines of data as stocks with similar characteristics aggregate together.
7.1 Stock Information
When you click on a stock, you will be able to access the following details:
General details: Includes Stock ID, mtt_id, Date of creation, Owner, Commodity, Product type, Sub‑product, Product, Product ID, Stock type, Available volume, Pending volume, Initial volume, Unit of measurement, Start date, End date, Traceability level, IP Company, Reference, Reference value, Premium, Standard, and Variety.
Country of Origin: The country from which the stock’s volume originates.
Producer: The producer responsible for the volume.
Stock History: A record of all volume movements associated with the selected stock.
8. Transactions
8.1 Sale
Selling allows you to report a trade volume from your stock position to a buyer, representing one or multiple physical deliveries.
The information in the transaction (volume, quality, etc.) must be the same as the information reflected in the documentation accompanying the physical trade(s). Once you make a sale trade, a trade transaction ID will be generated which will appear as a log in your Transaction Section.
To report a sell transaction:
Go to the Transactions section and click +Add.
Complete the following three sections:
General Information
Select Sale as the transaction type.
Enter details such as the activity date and select buyer from dropdown list of trade partners.
Optional: Add comments or upload supporting documents.
Stocks
Choose the stock you are selling.
Once selected, fields such as volume, unit of measurement, traceability level, standard, and outgoing product will be auto‑filled.
You can adjust the volume if you are only selling part of the stock.
Optional: Classification does not need to be filled.
References
Add references related to the transaction. References are mandatory and can be chosen from a list of options and enter identifying text in the reference value box. (e.g., Contract #, B/L, PO, Container #, Lot #, Consignment #, Vessel Name, ICO shipment mark, Seal Number, Local #, or Warehouse #).
Select at least one of the references as Main Reference.
8.2 Purchase
Note: To perform this action, please make sure you set properly your trade partner, that means that you need to make sure your supplier has set you up as a trusted buyer and gave purchase authorization for more information you can refer to Section 5.
The Purchase function allows you to record the trade volumes you are receiving from a seller. In practice, it works very similarly to the Sale screen, the layout, fields, and steps are almost identical. The key difference is that you are reporting what you bought from your supplier.
When using the Purchase option, you will:
Enter the general information (such as activity date, seller, and optional comments or supporting documents).
Select the stock details being purchased. The system will auto‑fill fields like volume, unit of measurement, traceability level, standard, and incoming product. You can adjust the volume if you are only receiving part of the stock.
Add references to link the purchase to relevant documentation (e.g., Contract #, B/L, PO, Container #, Lot #, Consignment #, Vessel Name, ICO shipment mark, Seal Number, Local #, or Warehouse #).
Just like selling, once you save the purchase transaction, the system generates a Transaction ID that will appear in your Transaction section. This ensures that both sides of the trade, sell and purchase, are traceable and aligned with the physical documentation.
8.3 Premiums
For all trades that are created from Certified Volume or Certified Product, the field for Premium will be displayed. If Premium requirements are required for that crop, fill in fields as required per the standard (see Premium Annex).
To add a premium, enter the dollar amount agreed upon in the buyer/seller contract per metric ton (MT).
In the Premium Agreed Amount field, the platform will automatically calculate the total premium based on the per metric ton (MT) rate and the transaction volume. This ensures that the premium applied in the system matches the contractual agreement and reflects the correct value for the trade.
9. Confirming Transactions
9.1 Confirm
Confirming transactions is a requirement for traceability. To confirm a transaction:
Go to the Transactions section.
Select the transaction you want to confirm by clicking on it.
Review the details and check that the status shows “To be confirmed.”
Click the Confirm Transaction button to finalize.
9.1.1 Multiselect Confirmation
To confirm multiple transactions at one:
Go to the Transactions section.
Review the details and check that the status shows “To be confirmed.”
Select the transactions you want to confirm by ticking the box to select the transactions you want to confirm.
Click the Confirm Transaction button to finalize and bring the volume into your account.
9.2 Update
Prior to confirming a transaction, if you or your buyer requests that you change the details, you can update the details by selecting Update. To update a transaction:
Go to the Transaction section.
Select the transaction.
Review all the details.
Click the Request for Update button.
At the Review window please add the changes as a comment.
9.3 Withdraw
The withdraw option is available is you are the seller and the transaction is on “to be confirmed” status.
To withdraw a transaction:
Go to the Transaction section.
Select the transaction.
Check the “to be confirm” status.
Click the Withdraw Transaction button.
9.4 Reject
If a transaction declared to you was done incorrectly, you can reject the transaction. To reject a transaction:
Go to the Transaction section.
Select the transaction.
Review all the details.
Click the Reject transaction button.
At the Review window please add the reason of rejecting as a comment.
9.5 Reversal
Once a transaction is confirmed and you realize it is incorrect, you can also request a reversal.
To request a reversal:
Go to the Transaction section.
Select the transaction.
Review all the details and the “confirmed” status.
Click the Request for reversal button.
9.6 PDF of Transactions
If you need a copy of a confirmed transaction to share with a client, you can easily download it as a PDF.
Go to the Transactions section.
Select the confirmed transaction you want to download.
In the transaction record, click on the available PDF option.
Review the transaction details in the PDF window.
Click Download to save the document on your device.
10. Manufacturing
The Manufacturing section is designed for creating and managing processes such as mixing, conversions, and multi‑ingredient products. This section allows you to record how raw materials or single‑ingredient products are combined, transformed, or converted into new products that can then be traced through the platform.
10. 1 Conversions
At Manufacturing you can reflect your processing activities and change the product into an available subproduct. To perform this action, you will need to know the raw material volume input you are using and either the output volume or the conversion rate between the input and output.
Conversions are only allowed in the forward direction of physical processing. The system will let you perform conversions based on the activities listed in your certificate.
Before starting, make sure you have already created the output product (see Section 6 for instructions).
To perform a conversion:
Go to the Manufacturing section.
Click +Add.
In the General section, enter the activity date.
Under Inputs, click +Add Row.
Select the stock of the input product you want to convert.
The entire volume will pre-populate, so please adjust the volume to the amount you are using.
Under Outputs, click +Add Row.
Add your output product.
Enter the reference, volume, unit of measurement, and traceability level.
Click Submit to complete the conversion.
Note: You will get the conversion rate displayed after a conversion is complete
10. 2 Mixing
The activity ‘Mixing’ is used to mix volumes from multiple positions into a new position so that transactions can be reported in accordance with reality. This enhances the credibility of traceability.
Example:
Mixing the Origin (Creating Mixed IP). Select one or more IP positions with different values for Certificate Holder of Origin.
Example:
Input Position 1 = Certificate Holder Origin A,
Input Position 2 = Certificate Holder Origin B
Output Position = Mix with Certificate Holder Origin A and Certificate Holder Origin B
To perform a mix:
Go to the Manufacturing section.
Click Add.
In the General section, enter the activity date.
Inputs
Click +Add Row for each stock you will be mixing.
Ensure all selected stocks are of the same volume type and product.
For each row, select the input product stock and adjust the volume to the amount you are using.
Outputs
Click +Add Row.
Add your output product (it must be the same as the input product).
Enter the reference, volume, unit of measurement, and traceability level.
Click Submit to complete the mix.
10. 3 Multi-Ingredient Traceability
Multi-ingredient products are products that include one or more certified ingredients. These could include semi-finished or final products like chocolate couverture, ready-to-drink tea, herbal tea mix, or chocolate hazelnut spread, to name a few examples.
Your product contains multiple ingredients; therefore, you can select another position and select additional ingredients. Report manufacturing represents how much certified volume for a given commodity, and its corresponding subproduct(s) will result in an output volume that accounts for all the ingredients being used.
For example, if a chocolate bar is created with cocoa liquor and cocoa butter and contains other non-certified ingredients (such as sugar), you will indicate the amount used of certified cocoa butter and liquor in the ingredients you would like to add, and the output volume would reflect the total chocolate (certified ingredients plus non-certified ingredients) of the final product. In the example below, we have used 200kg of certified cocoa liquor and 100kg of certified cocoa butter to create a product ‘Chocolate Bar’ of 2000kg.
Before starting, make sure you have already created the Multi-Ingredient output product (see Section 6 for instructions).
Go to the Manufacturing section.
Click +Add.
In the General section, enter the activity date.
Inputs
Click +Add Row for each ingredient stock you will be transforming into a multi-ingredient product.
For each row, select the input ingredient stock and adjust the volume to the amount you are using.
Outputs
Click +Add Row.
Add your multi-ingredient output product.
Enter the reference, volume, unit of measurement, and traceability level.
Click Submit to complete the multi-ingredient.
11. Redeem
The activity 'Redeem' marks the end of the online traceability system for Rainforest Alliance Certified products. Companies must report on the stock activity of Redeem for all Rainforest Alliance Certified volumes when the certified product is packaged and labelled as certified.
If the brand owner is a retailer or Out of Home brand, and they have opted in to traceability reporting, then a sales transaction of the certified product is issued.
To perform a Redeem:
Go to the Redeem section.
Click +Add.
Complete the following two sections:
Stocks
Choose the stock you are redeeming.
Once selected, fields such as volume, unit of measurement, traceability level and standard will be auto‑filled.
General Information
Enter details such as the activity date and reference.
Optional: Add comments or upload supporting documents.
Please answer the question “Redeem for my company or on behalf of other trade partner” by selecting “My company” or “Other company” option.
Select the product details
Click on Submit.
12. Remove
Volumes must be removed from the traceability system if:
they are spoiled (due to mold, pest, fire, etc.) hence cannot be used.
sold under another certification scheme that is not Rainforest Alliance or sold as conventional.
In case of mass balance, the certified volume can physically be sold onwards as conventional, and corresponding mass balance stocks may be kept.
To perform a Remove:
Go to the Remove section.
Click +Add.
Complete the following two sections:
Stocks
Choose the stock you are redeeming.
Once selected, fields such as volume and unit of measurement will be auto‑filled.
The volume will be pre-filled. Please adjust the volume if you are only removing part of the stock.
General Information
Enter details such as the activity date and reason.
Optional: Add comments or upload supporting documents.
Click on Submit.
Note: All stock types (single and multi-ingredient) can be redeemed and removed.
13. Delivery
Delivery is the action of reporting volumes that you have transferred to another member (such as a warehouse) without transferring ownership. This delivery must be confirmed by the receiving member.
To perform a delivery:
Go to the Delivery section.
Click +Add.
Complete the following three sections:
General Information
Select details such as the activity date and receiver.
Optional: Add comments or upload supporting documents.
Stocks
Choose the stock you are delivering.
Once selected, fields such as volume, unit of measurement, traceability level, standard, and product will be auto‑filled.
You can adjust the volume if you are only selling part of the stock.
References
Add references related to the transaction; more than one reference can be included from dropdown options.
Select at least one of the references as Main Reference.
14. Excel Uploads
To help report transactions in bulk instead of individual reporting, Traceability System has the ‘Transaction Upload’ or Excel upload functionality which allows you to process the following actions:
Trade Partners
Transactions
Redeeming/Removals
Manufacturing
You can find all the templates at the home section, specifically the sub-section of excel upload template downloads.
To upload the template, please follow the instructions:
Download the template you are going to use by exporting it to XML.
Fill out all the information at the Excel document.
Depending on the Activity template you are using, you need to the specific section and click the Upload button.
Add the file and click on Process file to upload it.
15. Aggregation Rules
You can adjust certain settings for each commodity in the Aggregation Rules option.
The Aggregation Rules will allow users to merge all trades for the indicated traceability level of similar characteristics into one stock position upom confirmation of a trade (i.e., commodity, subproduct, variety, etc.). This setting can be used to help make administration of the traceability system easier. This option will also remove references from the Transactions Overview positions.
To add an aggregation rule, please follow the steps:
Go to Company section and click on Aggregation Rules
Click on +Add
Fill out the information:
Type of Product
Commodity
Sub product
Variety
Standard
Traceability Level
Click on Save
16. Features
16. 1 Filtered Values in Data Tables
The traceability platform automatically saves the filters applied to data tables, allowing users to return to their work with the same customized view. This feature ensures consistency and efficiency by remembering selected criteria, so users do not need to reapply filters each time they access the data. It supports streamlined navigation, reduces repetitive actions, and helps maintain focus on the most relevant information for ongoing tasks.
To apply this feature, please follow the steps:
Go to your profile, click on the blue circle next to the configurations
At your profile page, you need to click on the Edit option
Click on the soft blue box next to “Remember filtered values in data tables” and click Save.
16. 2 Customized Features
Across all sections of the traceability platform, users can apply filters, remove entries, and perform searches to tailor the information displayed. These functions provide flexibility in managing data views, making it easier to focus on relevant details, streamline navigation, and quickly locate specific records.
| |
| The Filter function allows users to refine the information displayed in data tables by applying specific criteria. By setting filters, users can focus on the most relevant records, reduce unnecessary data, and streamline navigation across the traceability platform. |
| The Select Columns option allows users to customize their data views by choosing which columns to display in each overview, learn more about it at section 17.3. |
| The Remove option allows users to clear any filters previously applied to an overview. By removing filters, the data table returns to its default view, displaying all available records without restrictions. |
| The Search option enables users to quickly locate specific information within an overview. By entering keywords or values, users can narrow down the displayed data to match their search criteria. |
| The Show all icon allows users to display every stock record, including depleted volumes that have already been used in other traceability activities. By default, these volumes remain hidden in the stock overview, but activating this icon ensures they are visible for review and tracking. This option is available exclusively within the Stock section. |
16. 3 Select Columns
The Select Columns feature is available across all sections of the traceability platform. It allows users to customize their data views by choosing which columns to display in each overview. In addition, users can reorder the columns to match their preferred layout. This flexibility ensures that each overview highlights the most relevant information, supports personalized workflows, and improves efficiency by reducing unnecessary clutter.
To apply this feature, please follow the steps:
Go to the section you want to customize and click on the select columns option
Select the columns you want to see on the overview and move them to customize the order. Finally click on save column settings.
Need Help?
For any questions or additional support, please contact our Customer Success team at customersuccess@ra.org.