1. Create New User Profile
To get started, you will need to register in the MyRA Portal. This is where you create your user account and organization profile. Once registered, MyRA becomes your single access point for all Rainforest Alliance systems, including Rainforest Alliance Certification Platform (RACP), traceability, and claims.
The initial profile creation flow is in English, this can be changed to your preferred language once you have registered and are inside the MyRA portal.
Note: While the platform supports multiple languages for navigation and instructions, all information entries (such as organization names, crop details, and documentation) must be provided in English.
Visit the MyRA portal with this link, https://my.ra.org and follow the guided steps to enter your information and verify your email.
On the Log in screen, you will see the two options below:
If you are a new user, click “Sign Up” to create an account.
If you already have an account, click “Log In” to continue.
1.1 How to Sign Up
Click “Sign Up,” you will be taken to a new page to enter your email address and create your account, as per image below. This email will be assigned to your profile and used for all official communication from the Rainforest Alliance. When you are ready, click “Create Account” to continue.
After clicking “Create Account,” you will then receive a verification code by email, this will come from a “DoNotReply” email address with subject “Verify your email address” similar to the image below (check your junk/spam folder if you didn't receive anything).
Once you receive the code copy and paste it into the field on the sign-up web page and click “Verify Code.”
If you did not receive a code, click “Send New Code.”
Still waiting? Check your spam or junk folder - emails may take up to one minute to arrive.
Once your code is verified, you will be prompted to create a password to complete your account setup.
Make sure your password meets the security requirements shown on screen.
To keep your account safe:
Store your password in a secure place.
Never share your password with anyone.
Your MyRA account gives you access to all Rainforest Alliance systems, so protecting the password is essential.
Note: If you ever forget your password, you can reset it by following the steps in section 7.
Step 4 : Complete Your User Profile
Next, you will see the Terms and Conditions for using the MyRA platform.
Take your time to review them, then check the box to accept and continue.
Once accepted, you will be taken to a screen where you can personalize your profile by entering your full name (not company name). You can also tick the “I agree to receive emails from Rainforest Alliance” checkbox to agree to receive marketing emails from Rainforest Alliance.
You now have access to your MyRA dashboard!
If you signed up using a link from a company administrator, follow the prompts to join an existing organization.
Otherwise, you can choose to set up a new organization and begin your journey with the Rainforest Alliance.
2. How to Create a New Organization
If you are responsible for setting up your organization in the system, follow the guided process below.
Once logged in, you will land on your personalized dashboard with a welcome message.
Click the yellow “Create organization” button to begin setting up your organization profile.
Step 2: Join or Create an Organization
You will be prompted to either:
Join an existing organization via an invite link from your admin, or
Create a new organization if you are the first user from your organization
Note: Only choose “Create organization” if you are certain your organization is not already registered in the system. If someone else from your organization already used RACP that person can log in with their credentials and invite users to join the organization.
If you are unsure if your organization exists, you can also reach out to the Customer Success team to verify this at customersuccess@ra.org.
Step 3: Creating a New Organization
You will start by entering your organization’s legal information, including:
Name of the organization
Legal name of the organization (used in certificates and documents)
Organizational National ID (if applicable)
Main Phone number
Website URL (optional)
Each field has help text to guide you. When complete, click the yellow “Next” button.
Step 4: Add Your Visiting Address
Please provide the physical address of your main office or headquarters. It’s important that this address is complete and accurate, as it will be used for general contact and administrative purposes.
Enter your billing contact and billing address. The billing contact is the person responsible for handling the financial affairs for the organization.
This person will need to be added to MyRA and have an active profile in order to add them as the billing contact. If they have not been added to the system Admins can use themselves as the contact temporarily.
If the billing address is the same as your visiting address, simply click “Copy visiting address” to quickly populate the details in the fields.
Step 6: Select Organization Functions
Click to check the relevant box to choose the function that applies to your organization.
This helps tailor your MyRA experience and ensures you are guided to the correct services. If you are unsure which function applies to your organization read this section about Key Users to understand which category your organization aligns with.
Note: More than one box can be checked if multiple functions are applicable to your organization.
Final Step: Submit Your Organization
Click “Finish” to complete the setup.
You will now be able to:
Invite team members
Begin your certification journey
Access relevant services through your MyRA dashboard
3. Inviting Users and Assigning Roles
Very Important: To access the Rainforest Alliance Certification Platform (RACP), ensure at least one user in your organization is assigned the Certification role in MyRA.
Admins (The user that initially created the organization) can assign the Certifcate role to themself or follow the steps below to add another user who will be involved with the Certification process.
3.1 Adding a New User
Step 1: Go to the “Organization” Tab
From your dashboard, click on the “Organization” tab at the top of the screen. This is where you can manage your organization’s structure, members, and user roles.
Step 2: Invite or View Members
On the Members page:
To add new users, click the “Invite Members” button and enter their email address.
It’s best to notify the new users of the invite they should monitor their Inbox and Junk/spam folder for an email from “DoNotReply” address containing the “Invitation to join organization”
For invited users to be assigned a role by the Admin, the user must first accept and register their profile
If you want to add another user you can simply re-enter the additional email address into the “member’s email address” field and click the “add” button, repeat the process for any other email addresses to be added. You can also return at any time to add more members.
3.2 Assigning Roles to Members
To add or edit roles for a user (including Admins), click the pencil icon next to the name. This section will focus on the Certification role, and multiple roles can be granted to users in the same way.
In the “Edit roles” panel:
Scroll down to the Certification section.
Select the “Certification User” role by clicking on its checkbox to tick it.
Click “Save changes” at the bottom to apply the update.
Important! Make sure to assign the Certification Role to at least one person in your organization for access to Rainforest Alliance Certification Platform before initiating the Certification flow.
3.3 MyRA Roles Explained
MyRA Portal – Administrator Role
This is the admin user role typically assigned to the first user registering in the MyRA platform for their organization. It can also be assigned by the initial admin to other users.
It allows users to:
Set up and manage organization details
Create and manage sites
Access services on behalf of organization
View and update the billing contact
Provide or revise billing address
Edit organization structure
Set legal representative & number of workers
MyRA Portal – User Role
This is a default role assigned to a user when they are added by their organization's Administrator. This only allows you access to the MyRA dashboard for your organization and your personal profile setup.
If you require permissions for certain modules or services, it is best to ask your Administrator to assign these roles to you.
Finance Role
This role manages the billing and finance-related settings in MyRA.
It allows users to:
Be assigned as the billing contact
Provide or revise the billing address
Support any payment or contract info required by the Certification Body
Usually assigned to someone in the finance or administration team responsible for invoices or licensing details.
CFI Role
The CFI role is specific to the platform that supports farm-level data collection for certification and EUDR compliance.
With this role, users can:
Enter and upload farm composition and structure
Manage geolocation (polygon) data
Submit indicator data related to farming practices, labor, and inputs
This role is essential for Farm Certificate Holders preparing for audit or complying with EUDR.
Traceability Role
This role provides access to Rainforest Alliance’s traceability systems (like Multitrace), where certified product volumes are tracked.
With this role, users can:
Record purchases and sales of certified products
Generate transaction certificates (where applicable)
Reconcile volumes for audit or reporting
Legal Role
This role allows users to view and manage legal agreements and terms associated with certification or platform use.
Responsibilities include:
Reviewing and accepting the Certification License Agreement
Managing access to legal documents for the organization
Often assigned to the primary legal representative or a senior manager authorized to accept terms on behalf of the organization.
Claims Role
The Claims role grants access to the Rainforest Alliance Claims Platform, where users can:
Submit requests to use the Rainforest Alliance seal
Upload product packaging designs and marketing materials
Track claim review status and approvals
Usually assigned to marketing, design, or compliance team members.
Certification Role
This is a core role for any user actively participating in the certification process.
It grants access to:
The Certification Application Form (CAF)
Scope setup, self-assessments, and audit preparation
Interaction with Certification Body
Submission of indicator data and closure of non-conformities
At least one user must have this role for the organization to begin and manage certification in the Rainforest Alliance Certification Platform (RACP).
4. How to Join an Existing Organization
If your organization is already registered in MyRA, you don’t need to create a new one. Instead, you’ll receive an invitation to join the existing organization from your team’s administrator.
Step 1: Open Your Invitation Email
You will receive an email from MyRA with a secure invitation link. This link is unique to your organization and your role.
Click the link to open the MyRA platform.
Step 2: Log In or Create Your Profile
After clicking the link, you will be directed to the MyRA login screen:
If you already have a MyRA account, click “Log In”
If you are new, click “Sign Up” to create your profile
You will follow the same steps as new users:
Enter your email address
Verify your email using a code
Create a password
Accept the Terms & Conditions
Enter your full name
If you need more details about creating a user profile look at this guide: How to Create New User Profile.
Step 3: Land in Your Organization’s Dashboard
Once your profile is set up, you will be automatically placed into your organization’s MyRA dashboard.
From here, you can:
View your organization’s information
Complete tasks according to your role
Access certification or other services (based on your organization's setup).
To get started with certification or other services, you can:
Visit the User Manuals page to find step-by-step guidance tailored to your role
Or, explore the Overview of Dashboards section below to get familiar with the layout and tools available to you.
5. Overview of MyRA Dashboard
Your MyRA dashboard is your personal home base for the Rainforest Alliance online systems. Depending on your assigned role for your organization it provides you access to various services and areas within Rainforest Alliance’s online ecosystem as well as your profile section to manage your personal profile and language settings.
Your dashboard displays tiles relating to your role that are grouped into sections. These tiles guide you through entering and managing the information required for Rainforest Alliance Certification and other services offered.
Administrator Dashboard
If you have the Administrator role, you will:
See tiles associated with organization setup that must be completed before services can be used (e.g. adding organization details, sites and crops)
Have access to the Organization tab, where you can update organization details and manage members
Be able to edit and update data previously submitted through the tiles
Administrators are responsible for completing and maintaining the organization setup so the team can proceed with certification or other services.
For step-by-step guidance on completing organization setup tasks, see Section 6 of this manual.
For detailed instructions on managing your organization as an Administrator, refer to the MyRA User & Organization Management Guide.
Non-Administrator Dashboard
If you are a non-Administrator user, your dashboard will:
Show only the tiles and tasks relevant to your assigned role
Allow you access to contribute data and actions for the services you are involved in
Exclude the Organization tab and any organization setup tiles, which are handled by Administrators
5.1 Dashboard Overview – Services
Once the initial organization setup is complete by the Admin, it will unlock the ability to interact with the Rainforest Alliance Certification tile and any other applicable services from Rainforest Alliance.
For a more detailed guide on how to complete the Certification process please follow the applicable user guide for Farms or Supply Chain Organizations.
Once you have obtained your Certification you will have additional services available to you in the MyRA dashboard.
Guides for these additional services can be found on our Knowledge Hub.
6. Complete Your Organization Setup
To unlock the Rainforest Alliance services such as Certification, it’s required that an organization Administrator first complete the organization setup.
It is important that this information is maintained continuously and is as accurate as possible to ensure you avoid potential issues.
First, you will be asked to provide some basic information about your organization in the “Let's get familiarized” section of the dashboard.
Click on the tiles marked with a “To Do” status and complete the fields. Once your organization setup is complete you can begin engaging MyRA’s services.
To view or update information, click the pencil icon on the relevant tile.
Read on below to better understand what you need to do to complete your organization setup.
6.1 Providing General Information
In this section of General Information, you’ll enter your organization’s core legal and contact details. This includes your organization’s name, legal name, national ID (if applicable), main phone number, and website.
These details form the official profile of your organization in MyRA and are used for all certification and service-related documentation. Make sure the information is accurate and up to date before moving forward.
Other Sections in the Left Panel
Visiting Address – Specify the physical location of your headquarters or main office. This is the address used for official correspondence and visits.
Billing Contact – Provide the contact person and address for all invoicing and billing-related matters. If this matches your visiting address, you can simply copy the details across.
Functions – Select the functions or activities your organization performs (e.g., farming, supply chain, retail). You can choose more than one if applicable.
6.2 Organization Structure Input
In this section, you will provide an overview of how your organization and operations are structured. This helps the Certification Body understand the scope of the audit involved for quotation purposes.
You will be guided through key fields to complete, including:
Legal representative – Who legally represents your organization?
Farm organizations: Farm management – Who is responsible for day-to-day operations?
Farm composition – What types of farms or farm units make up your organization?
Crops – Specify crops only applicable for certification, and in what quantities?
Providing clear and complete information here is essential, where possible please provide the most accurate estimates for the upcoming cycles as the information will be used on your Certificate Application Form (CAF).
To begin the click the green arrow icon on the tile.
In the window that opens, you will be asked to complete the five key areas listed on the left of the page, beginning with the Legal Representative section.
Step 1: Legal Representative
Legal Representative: Under “Owner or Legal Representative,” select the appropriate email address from the dropdown menu. This person is the legal contact for your organization.
Certification Implementer: In the “Certification Implementer” section, choose the email address of the person responsible for managing certification activities in the system.
Once both roles are assigned, click “Next” to continue. You’ll be directed to the Farm Management page to complete the next step in the setup process.
Step 2: Farm Management
On the Farm Management page, select the total number of farms in your organization.
If you choose 2 or more farms, the system will ask whether all farms are owned by a single company or owner.
If your setup qualifies as a Multi-Farm (one owner, multiple farms), select “Yes” and click “Next.”
If you operate as a Farm Group (multiple independently owned farms managed under a single certification), select “No” and click “Next.”
Step 3: Farm Composition
On the Farm Composition page, you will enter details about the structure and size of your farms. The fields you complete will depend on whether your organization is set up as a Multi-Farm or a Farm Group.
If you selected Multi-Farm, please enter the following (all values between 0 and 1 million):
Number of small farms
Number of large farms
Total area of all farms in hectares
Number of all farm units
If you selected Farm Group, please enter the following (all values between 0 and 1 million):
Number of small farms
Average crop area for small farms in hectares
Number of large farms
Average crop area for large farms in hectares
Total area of all farms in hectares
Once complete, click “Next” to continue.
Step 4: Crops
Next, you will be asked to provide details about your main crop and its production. This information is important for defining your certification scope and ensuring accurate reporting.
Note: the Variety and Sub-product options vary from crop to crop
Complete the form with the following:
Main crop (e.g., Coffee)
Variety (e.g., Arabica)
Sub-product (e.g., Green Coffee Beans)
Estimated volume of this sub-product (e.g., 1,000 kg)
Production area in hectares (e.g., 20 ha)
Harvest period – select the main harvest season or choose Continuous Harvest if applicable
Harvest start date (e.g., 1 Jan)
Harvest end date (e.g., 31 Dec)
Note: If your farm has two harvests per year, select as the “main harvest” the one that produces the largest volume. This ensures the data accurately reflects your organization’s primary production season.
When complete, click “Next.”
Step 5: Workers
Now, enter the number of workers involved in your farming operations. Provide estimates for both permanent and temporary workers:
Permanent Workers
A person with a work contract that does not have a predetermined end date of employment. (number must be between 0 and 1 million)
Number of men
Number of women
Number of workers under 18
Temporary Workers
A worker/employee with a contract, or expected work period, of fewer than 12 months. (number must be between 0 and 1 million)
Number of men
Number of women
Number of workers under 18
Note: Please remember that the number of both, permanent and temporary workers, cannot both be set to zero.
Click on "Finish" button. You will be directed to the dashboard page with the status of the Organization structure showing "Completed”.
6.3 Sites Input
The third and final tile in the organization setup process is the Sites tile.
Click the arrow icon to open it.
Every Farm Certificate Holder must register at least one site in their profile. This site serves as the Central Management Location (CML), the main location where your certification activities are managed. It’s a required step for confirming your certification scope.
Follow the steps in this section to make sure your site information is complete, accurate, and aligned with your operational setup.
Step 1: Add First Farm Site
In the window that opens, you are required to add the sites that are part of your organization. Click on the “Add first site” tab.
Note: Farm units are not the same as sites. To understand the distinction between Units and Sites please see the full definition of Farm units and Sites in the glossary annex.
In the General Information section, fill in all required fields marked with an asterisk (*), along with any optional details you’d like to include:
Site name*
Address*
Country (select from the dropdown)
City / State
National ID (if applicable)
Once all necessary information is entered, click “Next” to continue.
Note: The checkbox for “Is this a Central Management Location” is selected by default. Each organization must have one Central Management Location (CML) in place to proceed with certification.
You can update the Central Management Location (CML) later if needed.
When creating a new site, you can mark it as the CML, this will automatically remove the designation from the previously selected site as below:
Step 2: Crops
On the Crops page, click the “Add Crop” button. From the dropdown menu, select the crop that will be certified and applies to your site, for example, avocado, cocoa, or any other relevant option.
Next, select the variety of the crop and choose all relevant activities that apply to your site, for example: farming, warehousing, or trading. Then, select the appropriate traceability level for the crop.
Once all selections are complete, click “Confirm” to save the crop details.
The page will refresh, and you will now see your newly added site, along with the selected crop, its variety, and associated activities. Repeat process for additional crops and/or varieties seeking to certify in scope.
Click “Finish” to save your site setup.
To add more sites to your organization, click on “add another site” and go through the same steps above.
You can add as many sites as you need to.
Note: Editing Crop information is not possible. If you need to make changes to a crop, you will have to delete the existing one and re-create a new crop entry with the correct information.
Now that you have entered all the certification-related information, you are ready to move on.
7. How To Reset Your Password
If you have forgotten your password or need to create a new one, you can reset it easily from the MyRA login screen.
Go to the MyRA login page
Click on “Forgot password?” just below the password field.
Enter the email address associated with your MyRA account.
Click “Send verification code.”
Check your inbox for an email from MyRA. It contains a 6-digit verification code. This email will come from DoNotReply@ra.org email address and
Note: If you haven’t received the code yet, please wait a moment and check your spam or junk folder. If it’s still not there, click “Send new code” to try again. If the issue persists, contact Customer Success at customersuccess@ra.org for assistance.
Enter the verification code on the screen and click “Verify code.”
Once verified, you will be prompted to create a new password. Make sure it meets the security requirements shown and store it somewhere secure.
Click “Continue” to log in with your new password.
Need help?
If you have any questions or need further assistance, feel free to contact our Customer Success team at customersuccess@ra.org. We are here to help!